SCOPE AND PURPOSE

This privacy policy (“the Policy”) explains how OneStar Healthcare Billing (“OneStar Healthcare Billing,” “we,” “us,” “our”) collects and uses information about you obtained through our website (“the Website”). The Policy also applies to any offline locations that refer to this Policy. We do not share any information gathered through our intake forms with third parties. Additionally, we do not control, nor are we responsible for, the privacy practices or data found on other websites. We encourage you to evaluate these practices independently.

WHAT INFORMATION DO WE COLLECT?

The following types of information may be collected on the Website:

Information you provide when accessing, entering, signing up for, or requesting certain services on our Website. For example, if you express interest in our products or services, we may collect your name, practice/organization name, address, email address, telephone number, provider type, and city/state. If you have an account with us, we may collect your username or login information.

If you are submitting a lead or inquiry, we may collect organization details, address, contact information, service needs, and communication preferences.

When you visit our Website, we may automatically gather certain information about your visit and device. This may include your IP address, geolocation, browser type and version, and browsing patterns. We also collect data related to how you found and used the Website.

Our processing of data received from our customers (“Customer Data”) is governed by agreements we have with our customers, including Business Associate Agreements where applicable under HIPAA regulations. We are not responsible for how our customers treat the information we collect on their behalf. We recommend reviewing their privacy policies for further information.

HOW DO WE USE YOUR INFORMATION?

We use information collected through tracking technologies, such as log files and cookies, for the following purposes:

• To track visitor activity on the Website and improve user experience.
• To monitor the popularity of Website features and services.
• To optimize our systems and medical billing solutions.
• To distinguish between existing clients and prospective clients for marketing purposes.
• To evaluate how users access our Website and improve advertising performance.

If you provide us with your information, we may use it to contact you regarding our medical billing services, credentialing solutions, revenue cycle management, and related healthcare support services. We may also invite you to participate in surveys or feedback activities to improve our services.

We use your information as described in this Policy and for legitimate business purposes. We will not retain your information longer than necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. We take reasonable administrative, physical, and technical security measures to protect your information from unauthorized access, misuse, alteration, or disclosure. However, internet transmission is not completely secure, and we cannot guarantee absolute security.

SHARING YOUR INFORMATION

We do not share information collected through our intake forms with third parties. We may engage certain service providers to process information on our behalf for business purposes, such as analytics, website optimization, and operational support. These service providers are not permitted to share your information with others.

We may also use cookies and tracking technologies to provide relevant content and advertisements. However, we do not share your information with vendors, consultants, or partners for unrelated commercial purposes.

The SMS and phone numbers provided will be used solely for communication purposes and will not be shared with third parties.

We only disclose your information in the following situations:

• With your consent.
• When necessary to provide requested services.
• As required by law or legal process.
• To protect the rights, property, safety, or security of OneStar Healthcare Billing, our clients, or others.
• During an actual or potential business transaction where information may be transferred under confidentiality obligations.
• At your request or direction, including when interacting with social media platforms or third-party integrations.